Refund & Return Policy
No Returns For Change Of Mind
Due to the health and hygiene nature of our shower filters, we do not accept returns or offer refunds for change of mind.
To help you make the right choice, our team is happy to assist before you buy. You can reach out via live chat or email@aquawel.co for guidance on product selection, compatibility, and any questions you may have.
We’re committed to helping you purchase with confidence!
Hygiene & Used Product Policy
We do not accept returns or refunds for any product that has been installed, used, or had water pass through it.
Once a product has been used, it cannot be resold and is therefore non-returnable.
Incorrect Purchases & Compatibility
We do not offer refunds or returns for incorrect purchase decisions, incompatibility with your tap, shower, plumbing, or setup, failure to review product measurements, images, specifications, or installation guidance prior to purchase, or normal wear and tear.
Faulty or Damaged Products
If your product is defective due to a manufacturer fault, please contact our customer service team within 7 business days from the date of delivery or collection. Requests made after this period may be declined at our discretion.
We do not issue refunds or replacements for issues caused by incorrect installation, misuse or modification, external damage or interference, or normal wear and tear.
Shipping Address Responsibility
Customers are responsible for providing an accurate and complete shipping address at checkout.
If a package is returned to sender due to an incorrect or incomplete address, we reserve the right to refuse or charge for reshipment.
Cancellations
If you wish to cancel an order before it has been shipped or delivered, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. Once an order has been shipped or delivered, it can no longer be canceled.
Sale & Promotional Periods ?
All purchases made during sale or promotional periods are final.
No refunds.
No cancellations.
No order changes.
- No refunds for delivery charges, vouchers
Subscription Orders
Subscription orders are processed automatically according to the schedule selected at checkout.
Once a subscription order has been processed, it is final and non-refundable, including cases of change of mind, forgetting to cancel, or timing oversights.
Customers are responsible for managing, pausing, or cancelling their subscription before the next scheduled charge via their account dashboard.
Return Shipping (Manufacturer Faults Only)
Return shipping is provided only when a return is approved due to a verified product fault or an error on our part.
In all other circumstances, return shipping does not apply, as returns are not accepted.
Policy Updates
AquaWel reserves the right to update, modify, or replace this Refunds & Returns Policy at any time without prior notice.
Any changes take effect immediately upon publication on our website.
Shipping or return fees reflect the average costs incurred and may vary depending on your location.
Acknowledgement
By completing a purchase with AquaWel, you acknowledge and agree to the terms outlined in this Refunds & Returns Policy.
If you have any questions or concerns regarding our Refund & Return Policy, please contact our customer service team email@aquawel.co. We are here to assist you and provide further clarification as needed.